Privacy Policy

What We Collect

If you phone us, we may record your name, phone number, city, building details, current heating system and utility account information you choose to share.

When you visit the site, technical details such as device type, browser, pages viewed and general location may be gathered automatically.

How We Use It

We use your information to answer questions, arrange home visits, prepare proposals and complete rebate and loan paperwork at your request.

Technical details help us see how the site is used and keep it running smoothly.

Cookies

The site may use cookies or similar tools to understand traffic. You can block or remove cookies in your browser, though some features may change.

Sharing

We never sell personal information. When you ask for help with a rebate or the HEAT Loan, we pass along the details required to the program, your utility or a participating lender.

Information may also be shared with vendors who help operate this website, or when required by law.

Security

We use reasonable safeguards for the information we keep. No online system is perfectly secure, so absolute protection cannot be promised.

Your Rights

You may ask to see, correct or delete the personal information we hold, subject to legal limits. Phone us to make a request.

Outside Links

Links to other sites, such as program or utility pages, are governed by those sites' own privacy policies.

Children

This site is intended for adults, and we do not knowingly gather information from children under 13.

Updates

We may revise this policy occasionally. The date above shows the latest version.